Amigo Assist protects resident and service information through privacy-first sensing, secure encrypted wireless connections, controlled platform access, UK-hosted infrastructure and documented governance support for provider, commissioner and procurement review.
Encryption practices for data in transit and at rest, secure authentication, role-based access and least-privilege permissions.
No cameras, microphones, wearables or listening devices, with controlled access and documented retention and deletion principles.
Procurement, DPIA, retention and security information can be provided to support assurance reviews and deployment planning.
Covers platform security, privacy and data protection, UK hosting, access controls, governance documentation and assurance planning.
Amigo Assist is an AI-powered, privacy-first care intelligence platform designed to help care organisations understand changes in everyday routines without cameras, microphones or wearable devices. Security, controlled access, responsible data handling and clear governance are built into the platform to support data protection reviews, procurement assessments and ongoing operational assurance.
The sections below explain how Amigo Assist approaches privacy and data protection, UK and EU data hosting, retention and deletion, incident readiness and the continued development of its security and compliance programme.
Amigo Assist is an AI-powered, privacy-first care intelligence platform designed to provide meaningful routine insights without cameras, microphones or wearable devices. Privacy considerations are built into the platform, its operational processes and customer onboarding to help protect dignity, limit unnecessary data exposure and support responsible information governance.
This section provides a high-level overview of the Amigo Assist privacy and data protection approach. Full legal information is available on our Privacy page, while procurement, governance and due diligence information can be requested separately.
Amigo Assist is designed to support clear data residency, proportionate retention and controlled offboarding throughout the life of the service. Our approach helps care organisations understand where information is hosted, how long it may be retained and how access, return or deletion can be managed when a service arrangement ends.
This section provides a high-level overview of Amigo Assist hosting, retention and deletion principles. More detailed information can be shared through our procurement and due diligence process where appropriate.
Amigo Assist is designed to support structured handling of platform, data-protection and security-related incidents. Monitoring, controlled escalation, documented investigation and evidence-friendly governance help support customers, care providers and procurement teams when assurance questions or security events need to be reviewed.
This section relates to security, privacy and service incidents affecting the Amigo Assist platform. It does not describe the handling of care notifications, possible fall-related events or emergency situations. Amigo Assist supports care decisions and does not replace professional judgement, emergency services or established care procedures.
Amigo Assist is developing its security, governance and assurance programme in a structured and transparent way. The roadmap below outlines planned areas of progression as our AI-powered, privacy-first care intelligence platform grows across family, care-provider and public-sector settings.
Cyber Essentials is a planned step within our baseline security programme. It is intended to support recognised cyber-hygiene practices and strengthen assurance discussions with care providers, partners, commissioners and procurement teams.
Alignment with the NHS Data Security and Protection Toolkit is a roadmap priority intended to support health and care-sector information-governance expectations where NHS-related data handling, supplier assurance or commissioning requirements apply.
ISO/IEC 27001 represents a longer-term pathway towards formal information-security management, risk governance and continual improvement as Amigo Assist, its operations and customer assurance requirements continue to scale.
The items above describe planned assurance activity and should not be read as current certification, accreditation or completed compliance. Priorities and timing may change in response to customer needs, procurement expectations and applicable regulatory guidance. Current supporting information is available through the Amigo Assist Procurement Pack.
Amigo Assist applies layered security controls across infrastructure, data handling, identity, logging and service resilience. These controls support secure delivery of our AI-powered, privacy-first care intelligence platform and provide a clear foundation for governance, procurement and assurance reviews.
Additional information on data flows, service providers, incident handling, retention, resilience and customer-led DPIA reviews can be shared through the Amigo Assist procurement process.
Answers to common questions about Amigo Assist security, privacy, data governance, procurement support and planned assurance development.
Amigo Assist can support UK and EU data-hosting arrangements where required. Data residency, hosting scope and environment-specific requirements can be reviewed during procurement, information-governance and assurance discussions.
Yes. Information is protected in transit using encrypted connections and at rest through managed security controls. Access to sensitive security administration is restricted and supported by audit-friendly processes.
Access is controlled through role-based permissions and least-privilege principles. User invitations, sharing and privileged activity are restricted to authorised users, with records available to support governance and assurance review.
No. Amigo Assist is designed to provide privacy-first care intelligence without cameras, microphones or wearable devices. The platform focuses on routine patterns and meaningful changes rather than intrusive observation.
Retention principles apply across customer information, operational records, logs and backups. Offboarding can include agreed data-return or deletion arrangements, controlled access removal and deprovisioning where applicable to the service and contract.
Yes. Our team can provide relevant platform information to support customer-led DPIAs, supplier reviews, security questionnaires, information-governance discussions and procurement assurance requests.
Planned progression currently includes Cyber Essentials, alignment with the NHS Data Security and Protection Toolkit, and a longer-term pathway towards ISO/IEC 27001. These are roadmap items and should not be interpreted as current certification, accreditation or completed compliance.
No. Amigo Assist supports care decisions by highlighting routine changes and relevant activity information. It does not replace professional judgement, emergency services, direct supervision or established care and safeguarding procedures.
Contact the Amigo Assist team for security, privacy, governance, DPIA or procurement-related questions. More detailed assurance information can also be requested through our Procurement Pack.